Studio Policies

Makeup lessons are offered during designated Makeup Weeks, which are built into the teaching calendar and do not include regularly scheduled lessons.

• If you have makeup lessons owed, you may book up to that number of lessons during a Makeup Week through the scheduler.

• If you do not have any , there will be no lesson that week.

• Credits are added when you notify me in advance that you’ll be away, or if a lesson is missed. This will be tracked in the Vivid Practice App, so you can always check how many credits you have and whether they have been booked.

• Holidays are already accounted for in the yearly schedule and will not be made up (ie: holidays are not counted as part of the 36 weeks of the program so you are not charged fro these days)—except for Monday students on Family Day and Victoria Day, who will automatically receive 2 credits at the start of lessons.

Makeup lessons must be:

• Booked through the scheduler, where you'll see all available days and times

• Used during the scheduled Makeup Weeks (see the calendar for dates) and cannot be carried over into the summer.

I’ll send reminders before each Makeup Week, but it is your responsibility to book your lessons and to ask or check the Vivid Practice App if you’re unsure how many credits you have.

Please note: If you are away for an extended period (e.g. a month or more), you are welcome to book as many makeup lessons as you'd like during the available Makeup Weeks. However, if you do not book any, or do not book enough, or if there aren’t enough available times, you will not be given a refund, and makeup lessons cannot be carried over into the summer.

If I am ever absent, your missed lesson will be rescheduled during a designated Makeup Week, just like student absences.

If my absence causes you to exceed the number of Makeup Weeks built into the calendar, I will either:

• Provide additional makeup options, or

• Issue a refund for the missed lesson if no suitable times are available

I do my best to plan ahead and keep your schedule consistent, but if something unexpected comes up, I’ll make sure it’s handled fairly.

Lessons that fall on Family Day and Victoria Day are eligible for makeup during designated Makeup Weeks. These are the only holidays that will be credited for Monday students.

At the start of the teaching year, two makeup credits will automatically be added to your account to cover these holidays. It is your responsibility to book these makeups through the studio portal.

Both the portal and the calendar will show makeup weeks. Only the portal shows time slots where makeups can be booked.

Regular enrollment is for the full September–June lesson season. Tuition is based on the full 36-week program and divided into 10 equal monthly payments. Monthly tuition cannot be paused or skipped for vacations, busy seasons, temporary schedule conflicts, or missed lessons.

If a family will be away for an extended period, tuition continues in order to keep the student’s lesson time reserved. Families who do not wish to continue tuition during an extended absence may withdraw from lessons, and the spot may be offered to a student on the waiting list.

If you know before registering that you are only able to participate for part of the school year, this must be discussed and approved before registration.

Students enrolled in a shortened season may not be eligible for year-end projects, recitals, composition books, art showcases, final progress materials, or other end-of-year opportunities unless specifically arranged.